Repair
EV charger repair
Charger stopped working, tripping the electrics, or won't connect to Wi-Fi? Here's how to approach it.
A home EV charger that isn't working properly usually falls into one of a few categories: it's tripping the electrics, it's lost its Wi-Fi or app connection, it's charging unusually slowly, or it's simply stopped charging altogether. Working out which category you're in is a useful first step before calling anyone out.
Anything involving the electrics tripping repeatedly is a safety issue and shouldn't just be reset and ignored — that needs a qualified electrician to look at it properly rather than continued troubleshooting at home. Connectivity issues — an app showing the charger as offline, or scheduling not working — are usually lower risk and sometimes resolve with a router or network check rather than needing an engineer visit at all.
Get Me A Wallbox doesn't carry out repairs directly — we're a free matching service that helps connect your enquiry with a suitable local installer who can diagnose the fault and advise whether it's fixable or whether the unit needs replacing. Our guide on why an EV charger might stop working walks through the common causes in more detail before you get in touch.
Tripping electrics
A safety issue — don't keep resetting it, get it looked at by a qualified electrician.
Wi-Fi / app issues
Often a connectivity problem rather than a hardware fault — worth checking your router first.
Slow charging
Can be down to your tariff, your vehicle, or a genuine fault — an installer can help you tell the difference.
Repair vs replace
For older units, an installer may advise that replacement makes more sense than repair — see our replacement page.
Common questions
Do you repair EV chargers yourselves?
No — we're a free matching service. We help connect your enquiry with a suitable local installer who can diagnose and repair the fault.
My charger keeps tripping the electrics — is that serious?
It can be, and should be looked at by a qualified electrician rather than reset repeatedly.
Is it worth repairing an old charger?
Sometimes not — an installer can advise whether repair or replacement makes more sense for an older unit.
Guides that go deeper
Other services we can help with
Get Me A Wallbox is a free lead-generation and matching service — we help connect your enquiry with a suitable local installer, and don't carry out installations ourselves. See our areas we cover for the North East locations we currently serve.